Outdoor Living Assessments Cancellation And Refund Policy
All assessment orders submitted to Outdoor Living Assessments incur some expense. To maintain timely service for our valued clients, we must process and begin work on each order as quickly as possible. For this reason, cancellations may be subject to a service fee. To cancel an order, client must contact Outdoor Living Assessments via email or telephone as soon as possible and receive verifiable approval of cancellation from Outdoor Living Assessments. Please contact us by e-mail or phone.
When pre-payment is received by credit card and the assessment order is cancelled before assessment of the property, Client may be eligible for a 100% refund.
If assessment has been completed, but the report has not been started, a “trip fee” of $100 shall apply.
If assessment has been completed and the report has been started but not yet completed, Client may be eligible for 50% refund.
If the report has been completed and submitted to Client, no refund will be approved, partial or otherwise, for any reason.
Outdoor Living Assessments will make sure to review all requests for refunds in a timely manner to insure fairness when it has been deemed proper to return funds collected for our services.
Changes to our Cancellation and Refund Policy:
If we decide to change our refund policy, we will post those changes on this webpage, and update the refund policy modification date.
Questions regarding this cancellation and refund policy may be made by e-mail or phone.